Can I also lease a bike?
You can also rent our Veloci bikes. To do so, please contact our partner...
How can I change my order?
Once you have placed your order and received your My Bizbike access data...
I've ordered and paid for my bike, but I haven't received an e-mail about the delivery itself.
After your order and payment, you will receive an e-mail from us to sche...
How does our chatbot work and what can you do with it?
The operation of our Chatbot is simple and user-friendly.
Everything is ...
Are there shipping/delivery charges ?
Delivery of your bike is completely free of charge, unless you have opte...
How can I buy spare parts for my bike?
You can easily order most parts via our online store at veloci.be. Can't...
Can i cancel my order?
You've ordered a bike but want to cancel it? You can do so free of charg...
How can I change my order?
After you have ordered your bike and received your login details for My ...
How can I order a bike from a Bizbike shop?
You can drop by one of our Bizbike bike shops.
A test ride can be made a...
I don't have an email address, how can I order a bike?
Can't order your bike online? Don't hesitate to visit one of our seven V...
Do I have to register my bike or take out additional insurance?
An electric bike limited to 25 km/h does not need to be registered. Insu...
Will there be test days again this year?
Your newspaper and Veloci will organise test days again in 2023, from th...
How much does a new battery cost?
The price of a new battery depends on the model of your bike and the typ...