My battery is not clicking properly in my bike. What now?
When replacing battery, it is possible to avoid the battery cover making...
How do I change the settings on my display from miles to kilometers (and vice versa)?
How do I change the settings on my display from miles to kilometers (and...
My battery of my Veloci Vivid/Solid is not charging, now what?
This usually occurs on delivery or after the winter period. When the bat...
What is the allowed weight on the bike?
Our bikes are designed to carry weights of up to 120 kg. If you are heav...
How much does the bike weigh?
Our electric city bike weighs 29kg, our folding electric bike weighs 23....
What is a premium/service delivery?
When ordering a bike, you have the choice between 2 types of delivery; n...
Where can I find the manual for my Veloci bike?
The manual was sent with the bike. Have you lost the manual? Send us an ...
Is the bike lock ART-2 approved?
Our bikes are fitted with an ART-approved lock from AXA. The lock has an...
My bike has been stolen, now what?
Immediately report the theft to the police.To do so, you need the frame ...
Where can I find information about my bicycle assistance or theft and damage insurance?
For all your questions regarding your bicycle assistance and/or insuranc...
What are the advantages of a center motor?
There are 3 types of motors for e-bikes : front, middle and rear motors....
Rotation sensor or power pedal sensor?
An e-bike may be equipped either with a rotation sensor or a force pedal...
What is rotational assistance?
When you start cycling, the motor recognizes the movement and will start...
What is the maximum speed of an electric bicycle?
The maximum permitted speed with an electric bike in Belgium is 25 km/h,...
Can I cycle without a battery?
When the pedal assistance is off, the bike rides with very little resist...
What factors affect the range of my battery?
There are a number of influencing factors that can significantly shorten...
What is the maximum speed on an electric bike?
Veloci's bikes are equipped with motors that give you electronic support...
What is the range of my e-bike?
The amount of energy in a battery is expressed in watt-hours (Wh). The n...
What frame size is right for me?
Choosing the right frame size is very important when purchasing an elect...