My battery is not clicking properly in my bike. What should I do now?
Can't get your battery to engage properly in your bike? Then follow the ...
How do I change the settings on my display from miles to kilometers (and vice versa)?
Most current Bizbike models have a C10 display. If you want to change yo...
My battery of my Veloci Vivid/Solid is not charging, what should I do?
If your battery is too discharged, it can no longer be recharged by the ...
What is the allowed weight on the bike?
Our bikes can support a total weight of 120 kg. This means that the ride...
How much does the bike weigh?
Our electric city bike weighs 29 kg, including battery.Our folding elect...
What is a premium/service delivery?
When ordering a bike, you have the choice between 2 types of delivery; n...
Where can I find the manual for my Veloci bike?
The manual was sent with the bike.
Have you lost the manual?
Send us an ...
Is the bike lock ART-2 approved?
The most common models are equipped with an ART-2 approved anti-theft de...
My bike has been stolen, what should I do now?
Has your bike been stolen? Report it to the police immediately. You need...
Where can I find information about my bicycle assistance or theft and damage insurance?
If you have any questions about assistance and insurance for your bike p...
What are the advantages of a center motor?
Your electric bike is equipped with a central or rear motor. Most modern...
Rotational or power assistance?
Most of our bikes are equipped with a rotation sensor. This registers yo...
What is rotational assistance?
When you start pedaling, the motor recognizes the movement and provides ...
What is the maximum allowed speed of an e-bike?
The maximum speed allowed with an electric bike in Belgium is 25 km/h, w...
Can I ride my e-bike without battery?
When pedaling assistance is switched off, the brushless motor ensures th...
What factors affect the range of my battery?
Your battery life is determined by several factors:- Total weight (your ...
What is the maximum speed on an electric bike?
Veloci's bikes are equipped with motors that give you electronic support...
What is the range of my e-bike?
With our standard batteries (468Wh), you'll achieve a range of up to 120...
What frame size is right for me?
Choosing the right frame size for your bike is very important for rider ...