Bizbike hasn't contacted me. What should I do?
Have you paid for your bike but not received emails from Bizbike with yo...
How has COVID-19 affected Bizbike?
Our delivery times are currently not affected by COVID-19.
Our premium ...
Who supplies the loose parts / accessories?
We work with DPD for the delivery of smaller packages.
Can the documents for the registration of my speedpedelec be sent before delivery?
No, all necessary documents are delivered with your bike.
Can the supplier also repair/maintain my other bike?
This is not possible, the delivery of bikes is not done by a technician,...
What does a service delivery involve?
A service delivery is just like a basic delivery (handlebars are straigh...
What does a basic delivery involve?
With a basic delivery, the bike is delivered roadworthy. The handlebars ...
Within what time limit must I report damage, defects or shortages on delivery?
In case of damage, defects or shortages on delivery, you must report thi...
Can I still change the date of delivery?
At least 4 working days before delivery, this can be requested via suppo...
What happens if I haved missed the delivery?
If you were not at home at the time of delivery, we will take the bike b...
When will I know what time they will come by?
You will receive an e-mail or text message no later than the evening bef...
Can I choose which hour they come to deliver?
This is not possible, you will receive an email or text message no later...
Can delivery be made to a different address?
This is certainly possible, just make sure you let us know before schedu...
Can I pick up my bike myself?
It is not possible to collect your ordered bicycle from our shop. Howeve...
How can I schedule a delivery of my bike myself?
After you complete your order, you will receive an e-mail with a link to...
When can my ordered bike be delivered?
After receiving your payment, you will receive an email to schedule the ...
How much time is there between my order and my delivery?
If you purchase the bike online or via a test day, the bike can be deliv...
Who delivers ordered parts?
Bizbike ships all its packages via DPD. The day before delivery, you wil...
How do I schedule my delivery?
There are various options for scheduling your bike delivery yourself. Th...