Bizbike hasn't contacted me. What should I do?
You've paid for your bike but haven't received an e-mail from Bizbike co...
How has COVID-19 affected Bizbike?
Our delivery times are currently not affected by COVID-19.
Our premium ...
Who supplies the loose parts and accessories?
For accessories, spare parts and other small parcels, we work with DPD. ...
Can the documents for the registration of my speedpedelec be sent before delivery?
All documents are enclosed with your bike. We do not provide documents i...
Can the supplier also repair/maintain my other bike?
The bike is not delivered by a technician, but by a supplier. Therefore,...
What does a service delivery involve?
A service delivery is just like a basic delivery (handlebars are straigh...
What does a basic delivery involve?
With a basic delivery, the bike is delivered roadworthy. The handlebars ...
Within what time limit must I report damage, defects or shortages on delivery?
Do you notice any damage, defect or shortage after delivery of your bike...
Can I still change the date of delivery?
You can change the delivery date up to a maximum of 4 working days befor...
What happens if I haved missed the delivery?
You can change the delivery date up to a maximum of 4 working days befor...
When will I know what time they will come by?
You'll receive an e-mail with a time slot the day before your bike is de...
Can I choose which hour they come to deliver?
You can choose the delivery day yourself in your My Bizbike account. You...
Can delivery be made to a different address?
When ordering your bike and confirming delivery, always indicate the add...
Can I pick up my bike myself?
You cannot pick up your ordered bike yourself. If the bike has been orde...
How can I schedule a delivery of my bike myself?
You can schedule the delivery of your bike via your My Bizbike account. ...
When can my ordered bike be delivered?
Once you have ordered and paid for your bike, you will receive an e-mail...
How much time is there between my order and my delivery?
Subject to availability, your bike will be delivered within 10 working d...
Who delivers ordered parts?
The parts ordered are sent by DPD. The day before delivery, you will rec...
How do I schedule my delivery?
If you have purchased a bike from Bizbike, you can schedule the delivery...