What is the waiting time for an appointment?
The average waiting time for an appointment is 7 to 14 days.
In high sea...
Does the technicians always have the parts with him?
In most cases, the technician has all the parts with him.
When my bike comes in for repair, will I be notified of the cost price?
Yes, you will always receive a price estimate via e-mail before we repai...
What if I was not at home when the technician came by?
You get a card in the mail and you automatically get a new proposal via ...
What if I unexpectedly can't make it on the proposed date after all?
If you unexpectedly cannot attend, we ask you to let us know in time via...
Do you have any bike-repair points I can go to?
Yes, we have several repair points.
You can view these and schedule an a...
Can I bring my bike in to you for repair?
No, this is only possible via a technician who comes to your home or to ...
Can my bike bags etc. stay on my bike for a maintenance/repair?
Please remove all accessories such as panniers, child seats, baskets,......
My bike is in for repair with you, how will I be notified when the bike is ready?
After warranty repairs, you will receive an email for the delivery of yo...
What if the technician cannot execute the repair?
If the technician is of the opinion that the repair cannot be done immed...
Can all repairs be done at home?
Most repairs can be done at home.
If the technician on site considers th...
How can I pay the technician?
Payment can be made easily and without problems via bank contact with th...
When I have a repair, will the technician first inform me of the total cost?
The technician will first estimate and notify you of the cost to your bi...