When purchasing a Veloci bicycle, the following warranty conditions apply:
Frame
Lifetime warranty on the aluminum frame, exclusively for the first owner. In the event of trade-in, the lifetime warranty is limited to 2 years from the date of initial delivery by Bizbike BVBA.
Non-electronic parts
If purchased before January 20, 2025: 7-year warranty.
If purchased after January 20, 2025: 2-year warranty.
These are all parts that are not considered wear parts.
Electronic parts
2-year warranty, including battery, charger, motor and screen.
Wear parts
No warranty. These parts are subject to normal wear and tear and must be replaced at the appropriate time during maintenance. They include the following parts:
- Brake pads
- Air chambers
- Outer tires
- Chain or belt
- Cassette or freewheel
Extended warranty
For added peace of mind, you can opt for the “extended warranty” option. You benefit from an additional one-year warranty on electronic components, such as :
Motor: in the event of malfunction.
Screen: in the event of malfunction.
Battery: in the event of malfunction or loss of capacity of more than 30%.
Note: Only an authorized Bizbike technician can determine whether a problem is covered by the warranty.
Warranty exclusions
- The warranty is void in the following cases:
- Normal wear and tear due to use.
- Incorrect or careless handling of the bike.
- Incorrect installation or modification of the bike.
- Corrosion or rust formation caused by improper storage, incorrect use or de-icing salt. As salt is often found on roads in winter, we strongly recommend that you rinse your bike thoroughly after each use.
The salty sea air of the coast can also cause rust to appear more quickly than normal.
- Incorrect or insufficient maintenance as prescribed in the manual.
- Use of non-original or incompatible parts, components or accessories.
- Damage caused by accident, dropping, misuse or neglect.
- Cosmetic damage, such as scratches or color changes, which do not affect the functionality of the bike.
- Unregistered products or original parts covered by another manufacturer's warranty.
Important: the warranty is void if the frame, fork or other parts have been modified.
What is covered by the warranty?
Bizbike BVBA limits the warranty to the repair or replacement of defective parts, at the manufacturer's sole discretion.
For questions or service, please contact Bizbike's authorized technicians.