When the technician comes to service or repair your bike, it's a good idea to remove all accessories. The same applies to panniers, child seats and baskets. This will make it easier for the technician to work. Do the same when the bike is collected for repair in our workshops.
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- How long do I have to wait for an appointment?
- Does the technicians always have the parts with him?
- When my bike comes in for repair, will I be notified of the cost price?
- What if I was not at home when the technician came by?
- What if I unexpectedly can't be home on the proposed date?
- Do you have any bike-repair points I can go to?
- Can I bring my bike in to you for repair?
- Can my bike bags etc. stay on my bike for a maintenance/repair?
- My bike is in for repair with you, how will I be notified when the bike is ready?
- What if the technician cannot execute the repair?