Has your bike been stolen? Report it to the police immediately. You need the frame number of your electric bike. You'll find it thanks to a barcode or QR code on your bike's frame. The code begins with the letters “VEL”.
Didn't notice the code before the theft? Don't worry, you'll also find the frame number on My Bizbike in your order form.
In the event of theft, always inform us via your My Bizbike account. We will then register the bike as stolen. If someone shows up with your bike, we can immediately contact the police.
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